This privacy policy sets out how Mach One uses and protects any information that you give Mach One when you use this website.

Mach One is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Mach One may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1/2/2009.

What we collect
We may collect the following information:

name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
We may use the information to customise the website according to your interests.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Credit/ Debit card Information.
Mach One will not retain credit card or other payment identification information on our servers, once used to process the transaction this information is permanently deleted.

Subject to the above we will deliver your Products to the delivery address as shown on your Order Form unless you are paying for your Products by credit card in which case, we will deliver your Products to the billing address for your credit card as indicated on your Order Confirmation.

We will use our reasonable endeavours to deliver your Products within 14 days of the date of issue of your Order Confirmation. Estimated Product build times which are given at the time of placing an Order are estimates only and do not equate to delivery times. If you have ordered several Products at one time, we may deliver such Products on different days. You may cancel your Order at any time prior to delivery of the Product ordered by calling us on 01903 525100. Delivery of the Services will take place after the delivery of the remaining Products in accordance with the specifications and procedures applying to those Services. Delivery times for Services will need to be agreed directly between you and Mach One and/or any service provider engaged by Mach One. Once a delivery time for Services has been agreed then you must adhere to this. If you miss the appointment or you do not have the necessary infrastructure despite acknowledging having this at the time the appointment was agreed, then there will be no further obligation on us to provide the Services purchased by you.

Risk of loss in your Products will pass to you on delivery of the Products.

Upon delivery of the Products to our carrier we will send you a confirmation of shipment by e-mail provided you have indicated an e-mail address on the Order Form.

Certain items may ship by post and cannot be tracked once they have entered the postal system. All other shipments use carrier delivery for maximum security and tracking.

Non-Faulty Goods The return of non-faulty goods for refund or credit is discretionary within one month of the invoice date. The item(s) must be as new and in the original packaging. The refund/credit is dependant on the condition of the item(s) and a discretionary re-stocking fee of 10% - 50% is applicable.

DOA (Dead on Arrival) Policy The DOA period for the majority of goods is 14 days. If confirmed within the DOA period, the customer is entitled to a replacement or refund.

Return to Base Warranty Items reported as faulty after the DOA period (14 days) will be collected and returned to base where they are diagnosed and repaired by Mach One or returned to the supplier/manufacturer for repair.