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Technical Support
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Fixed Cost Service Agreement - This type of agreement includes everything from an initial general service and routine quarterly services, through to hot-line support, emergency call-outs and loan equipment all carried out to a framework of guaranteed response times. |
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Points Based Service Agreement - The points based service agreement is designed to enable the purchase of service cover on an ad hoc basis, but still enjoy the guaranteed response times offered with a fixed cost agreement. These service points are purchased in advance and can then be used against any services offered under a fixed cost agreement. |
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Ad Hoc Support - whether you don't want a support agreement or you have only just found us and need urgent assistance with a technical problem, call us, pay the hourly, half-daily or daily rate and we will help you out of the hole. |
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| Remote Support |
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Whatever service package you are on, using technologies such as VPN (Virtual Private Networking), Apple Remote Desktop, or web based solutions such as Logmein, Webex, Mach One technicians can take control your computers remotely to diagnose and repair computers without the need of a site visit.
Key Benefits:
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Greatly reduced response and fix times |
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Engineers can see problems first hand and users can demonstrate the problems they are having |
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Routine maintenance can be undertaken out of hours on servers that cannot be off-lined during normal hours |
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Remote diagnostics ensure that should a site visit be required the engineer is fully equipped with which ever replacement parts are necessary |
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